Pioneers Academy is committed to protecting your privacy and takes its responsibility regarding the security of customer information very seriously. Our website Privacy Statement sets out what information we collect, how we collect it, what we do with it and how we protect this information.
collection of personal data
Information you provide to us: In order to facilitate the provision of education, we collect personal details from you together with information we learn about you from your use of our website. These details may include (where applicable) your name, address, telephone number, e-mail and IP addresses, credit/debit card or other payment details, account profile photos, ratings, webinar chat, or other provided information to us through our services elsewhere.
Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other devices used to access our service (such as smart TVs, gaming systems and mobile devices). This information includes:
- Your activity on Pioneers Academy service, such as course selections and attendance / watch history;
- your interactions with our email, webinar chat, push and text messaging
- details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings
- device IDs or other unique identifiers
- advertising identifiers, such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the “Cookies” section below for more information)
- device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information
To provide location-based services we may collect, use, and share precise location data, including the real-time geographic location of your computer or device through GPS, Bluetooth, and your IP address, along with crowd-sourced Wi-Fi hotspot and cell tower locations. This location data is collected anonymously, unless you provide consent. You may withdraw consent to Pioneers Academy and our partners’ collection, use, transmission, processing and maintenance of location and account data at any time by not using the location-based features and turning off the Location Services settings (as applicable) on your device and computer.
use of personal data
We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to: provide products and services you request, contacting you regarding your course, credit or other payment card verification/screening, legal purposes, statistical and marketing analysis, systems testing, customer surveys, customer relations communications and offering you services and products we believe may interest you. Our legal basis for collecting and using the personal information described in this Privacy Statement will depend on the personal information concerned and the specific context in which we collect and use it. We will normally collect personal information from you where we need the personal information to perform a contact with you (for example, to provide our services to you), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example, our direct marketing activities in accordance with your preferences), or where we have your consent to do so (for example, for you to participate in certain consumer insights activities like specific surveys and focus groups). In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example, to prevent payment fraud or confirm your identity). For questions about our use of your personal information (including legal bases and transfer mechanisms we rely on), cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at email@example.com
sharing information about you
We follow strict security procedures in the storage and disclosure of student information.
We may disclose your information to trusted contracted companies who act as “data processors” on our behalf for the purposes set out in this Privacy Statement. Pioneers Academy has transfer agreements in place with all entities to which it transfers data for processing on its behalf. The agreements provide for specific and limited processing of user data in service of Pioneers Academy’s operations. We may also pass your information on to government authorities or enforcement bodies for compliance with legal requirements.
You may be able to access third party social media services through our website or before coming to our website.
pioneers academy student/members area
All data collected upon registration in Pioneers Academy will be processed in line with this Privacy Statement. In your personal Pioneers Academy Student System we store all your course information, so that you can access it whenever you wish.
All payment details are transmitted over a secure connection (Secure Socket Layer-SSL) across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).
You will have the option to stay signed-in into your Pioneers Academy account by checking the “remember me” box. This option will only apply to the computer / device and the browser that you’re using when you select the box. If you do not wish to stay signed on a particular browser, simply sign out of your Pioneers Academy account on that browser.
direct marketing material
From time to time, we or our selected partners may contact you with information regarding course promotions and ancillary products via email or SMS. However, you will be given the opportunity on every e-communication that we or our trusted partners send you to indicate that you no longer wish to receive our or their direct marketing material.
Email: If you no longer want to receive certain communications from us via email, simply click the “unsubscribe” link in the email. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your student account, transactions or course lesson reminders or information directly relating to your course progress. Push Notifications: You can choose to receive mobile push notifications from Pioneers Academy. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off. Interest-Based Ads: Interest-based ads are online ads that are tailored to your likely interests based on your use of various apps and websites across the Internet. If you are using a browser, then cookies and web beacons can be used to collect information to help determine your likely interests. If you are using a mobile device, tablet, or streaming media device that includes an advertising identifier, then that identifier can be used to help determine your likely interests. For your choices about interest-based ads from Pioneers Academy, please see the “Cookies” section (below).
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal passenger information.
links to third party websites
We take great care to ensure the security of our website. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
You can request access to your personal information or correct or update out-of-date or inaccurate personal information we hold about you.
You can most easily do this by visiting the “Personal Info” section within your Student System, where you have the ability to access and update your contact information.
You must be signed in to access the “Personal Info” section. To make requests, or if you have any other question regarding our privacy practices, please contact our data protection officer/privacy office at firstname.lastname@example.org. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Please also see “Your Choices” section of this privacy statement for additional choices regarding your information. You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information; if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time; withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent; you have the right to complain to a data protection authority about our collection and use of your personal information by contacting us. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this privacy statement.
We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.
our registered address is:
Queen Rania St.
Building No. 4,
changes to privacy statement
Our Privacy Statement may change from time to time and any changes to the statement will be posted on this page.